jcpenney

jcpenney reviews

Good
Good: 8.8/10
39,020 customers have rated this store since 1997
Customer Certified
jcpenney
  • Address: 6501 Legacy Drive Plano, TX, 75024-3698, UNITED STATES
  • Tel: (800)322-1189
  • Online: shopper@jcpenney.com

J. C. Penney's online catalog includes departments for women's, men's and children's fashions, electronics, items for the home, toys, jewelry and sporting goods. The site also contains a gift registry and information on Penney's in-store services, such as its hair salon and photo studio. There is also a form that allows customers to order any item from the company's paper catalog.

Ordering Methods

  • Online
  • Phone (800) 322-1189
  • Toll Free (800) 322-1189

Special Features

  • Customer Info is Always Confidential
  • Live Customer Service Rep.
  • Available 24 Hours a Day
  • Online Order Tracking System
  • Online Ordering Shopping Cart
  • Secure Ordering/Payment
  • Search on Site
  • You Must Register
  • Gift Services
  • One-Click Ordering
  • Guaranteed Security

Delivery Methods

  • Priority Next Day Air
  • First Class Air (2-3 days)
  • Standard Ground
  • International Regular Air

Payment Methods

  • American Express
  • Discover
  • Mastercard
  • Visa
  • Other JC Penney Credit Card

jcpenney ratings

Summary

  • Overall rating
    8.8 /10
  • Would shop here again
    9.0 /10
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Shopping experience

  • Ease of finding what you’re looking for
    8.9 /10
  • Product selection
    8.8 /10
  • Clarity of product information
    8.9 /10
  • Product availability
    8.9 /10
  • Prices relative to other online retailers
    8.7 /10
  • Design of site
    8.9 /10
  • Shipping charges
    7.9 /10
  • Variety of shipping options
    8.6 /10
  • Charges stated clearly
    9.1 /10
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After order has been received

  • Order tracking
    9.0 /10
  • On time delivery
    9.1 /10
  • Customer support
    8.8 /10
  • Product met expectation
    8.8 /10
Reviews

Customer reviews for jcpenney

  • 10/10 Review by: kary

    i loved

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  • 10/10 Review by: Verified customer

    I love Jcpenny. I can always find something I cant live without.

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  • 8/10 Review by: Nat

    Great prices! Good selection!

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  • 10/10 Review by: Verified customer

    I have been very satisfied with all of the orders I have made online with J C Penney.

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  • 8/10 Review by: Verified customer

    was very unhappy with shipping charge for order placed earlier this evening .there was a problem with checkout and was not finished shopping and customer rep could not resolve issue there should be an adjustment made

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  • 7/10 Review by: Keepitreal

    JCPenny has great prices and I feel comfortable shopping in store at any of their locations. The associates are pleasant for the most part and that makes the shopping experience more satisfying. I would like to see more variety in clothing and...

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  • 8/10 Review by: Verified customer

    I like JCpenny. Great prices.

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  • 10/10 Review by: kn

    great place to shop and very affordable. some stores around me don't carry as much variety but at least I can get it online

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  • 9/10 Review by: Isaiah4031

    I am disappointed that the Battle Creek store is closing. I have been a loyal customer for years and so has my family. It's sad to see a mainstay in Battle Creek disappear.

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  • 10/10 Review by: Skippy

    I am happy with my purchase. I like the pictures with the products and hope the color is true to what was shown. The price for the product purchased was slightly expensive compared to other sites, but I'm hoping the quality is good.

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